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Cancellations, Returns, and Refund Policies

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The Yarn Artisan Store is your go-to store for handmade macramé earrings necklaces bracelets. The following are the store cancellation, returns, and refund policies.

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ORDER CANCELLATION

You may choose to cancel an order within 24 hours of order confirmation by contacting me at 9930351384 via WhatsApp. A refund of your total order amount minus payment gateway charges (5% of total order value) will be initiated within 24 hours of receipt of the WhatsApp message.

 

POLICY FOR CUSTOMIZED ORDERS

I DO NOT take returns/cancellations/refunds for customized orders and made-to-order items (orders with products that have been altered in any way (size, color, type, and nature of raw materials, etc.). A lot of creator-customer (me and you) discussion goes on before I make such orders and so it is taken for granted that both parties are in approval. Also customized orders ARE by default pre-paid orders and NO COD will be available for these orders.

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​PRODUCT RETURNS AND REFUNDS

ONLY for non-customized items (products purchased exactly as they are in the website without any changes or alterations needed), in the rare occasion that your purchase does not satisfy you, I gladly take returns as long as it is initiated within 7 days from the date of receiving your purchase.

Process for Return Initiation:

Please contact me on Whatsapp 9930351384 to initiate a return. For pre-paid orders, returns can be initiated immediately upon request. For COD orders, returns will be initiated only after the initial COD amount is received (this takes up to 4 days from the day of COD payment).

Return Process:

Once the return process has been initiated, the package will be picked up by the courier from the delivery address you provided at the time of the initial order. To make the process easy, make sure your parcel is well packed and the address label is clearly visible. This is your responsibility. Your refund can be processed only when the parcel reaches me in good condition. Once the package is received and quality check is performed, you will receive a notification regarding refund amount (order amount - transaction and shipping fees) and the amount will be sent to you within 24 hours.