Cancellations, Returns, and Refund Policies
The Yarn Artisan Store is your go-to store for handmade macramé earrings necklaces bracelets. The following are the store cancellation, returns, and refund policies.
You may choose to cancel an order within 24 hours of order confirmation by contacting me at 9930351384 via WhatsApp. A refund of your total order amount minus payment gateway charges (5% of total order value) will be initiated within 24 hours of receipt of the WhatsApp message.
POLICY FOR CUSTOMIZED ORDERS
I DO NOT take returns/cancellations/refunds for customized orders and made-to-order items (orders with products that have been altered in any way (size, color, type, and nature of raw materials, etc.). A lot of creator-customer (me and you) discussion goes on before I make such orders and so it is taken for granted that both parties are in approval. Also customized orders ARE by default pre-paid orders and NO COD will be available for these orders.
PRODUCT RETURNS AND REFUNDS
ONLY for non-customized items (products purchased exactly as they are in the website without any changes or alterations needed), in the rare occasion that your purchase does not satisfy you, I gladly take returns as long as it is initiated within 7 days from the date of receiving your purchase. YOU are responsible for shipping the product back to me in the original packaging and unused condition. Once the package is received and quality check is performed, you will receive a store coupon code for the order value minus payment gateway charges (5% of total order value) and product damage charges, if any.