FAQs

Many designs can. Send me a WhatsApp message on 91-9944952710 with a screenshot of the piece and the colours you have in mind, and I will tell you whether that design works in those colours. Customized and made-to-order pieces cannot be returned, cancelled or refunded, so please confirm everything before the order is placed.

Yes. Custom work is a large part of what I do. Send me a saree photo, a sketch, a colour palette or a reference image on WhatsApp at 91-9944952710 and I will tell you honestly whether the idea is workable, what it would involve and how long it would take.

It depends on the piece. Customized orders are dispatched within 5 working days, and intricate work takes longer than that to make before it is dispatched. I will give you a realistic timeline before you commit, and I will keep you updated on WhatsApp while I work.

For many designs, yes. Tell me the finished length you want and I will confirm whether that piece can be made to it. Most macrame necklaces come with a handmade adjustable dori, which gives you some range without any customization at all.

No. Custom and made-to-order pieces are made specifically for you, so they cannot be returned, cancelled or refunded, and they are always prepaid. This is why I spend time on the details with you before starting.

I design and hand-knot all the macrame jewellery myself, in my studio in Chennai. The bead jewellery is made by karigars in North India, and I select every piece that goes into the store.

Macrame jewellery is knotted from yarn, so it is considerably lighter than metal jewellery of the same size. That is one of the reasons people who find traditional statement jewellery uncomfortable come to me. Weight does vary by piece, though, so if it matters to you, message me on WhatsApp at 91-9944952710 and I will tell you about the specific piece.

Macrame jewellery is knotted from nylon and nylon-polyester blended yarn, roughly 0.5 to 1 mm, and may also include acrylic beads or semi-precious stones worked into the design. My bead jewellery uses glass beads only, from 1 mm to 5 mm, including Preciosa seed beads for beadloom work. Pearls, where used, may be real, shell or faux glass depending on the piece. Exact materials are listed on each product page.

Some pieces are entirely metal-free, and macrame jewellery sits softly against the skin. Others have metal findings, clasps or elements. Because it varies by piece, I will not make a blanket claim. Tell me your sensitivity and which piece you are looking at, and I will tell you exactly what is in it.

For macrame jewellery made without any metal elements, there is no tarnishing. For pieces with metal charms and elements, proper storage in airtight bags when not in use can help extend life considerably. The same applies to bead jewellery, which varies with the findings used.

That depends on the materials, how often you wear it, and how it is stored. I will not put a number on it, because it would not be honest. What I can say is that following the care instructions on each product page makes a substantial difference.

Keep it away from water, perfume, hairspray and chemicals. Apply perfume and sprays first and let them dry before putting the jewellery on. Remove it before bathing, swimming or heavy sweating. Wipe suitable surfaces gently with a soft dry cloth. Store it dry and separate, ideally in an airtight pouch, particularly for pieces with metal clasps or elements.

Each product page states that piece's length. Most macrame necklaces come with a handmade adjustable dori, knotted from the same thread as the necklace. Long beaded necklaces have no clasp and are worn over the head. Short bead necklaces use a lobster clasp with an extendable chain.

Measure around your neck with a soft measuring tape, without pulling it tight, and compare that with the length on the product page. If you are between lengths or unsure, message me on WhatsApp at 91-9944952710 and tell me the neckline you plan to wear it with.

I do my own photography in natural light and I do not retouch the colour. Because every macrame piece is knotted by hand, small differences in knotting, texture and bead placement occur between pieces. That is the character of handmade work, not a fault.

Yes, for ₹20. Add it at checkout.

Because of the hours. A macrame necklace set can take twenty hours at the workbench and sixty metres of cord, knotted one at a time by one person. The price reflects the design work, the materials and the making time. If you want to see what that looks like, several product pages show the piece being made.

No. The Yarn Artisan Store sells only through www.theyarnartisanstore.com. I have no branches, sub-stores or agents anywhere.

Ready-to-ship orders are dispatched within 2 to 5 working days; earrings often go sooner. Customized orders are dispatched within 5 working days. If anything is going to take longer, I will tell you.

Typically 2 to 3 days to metro cities and 5 to 7 days to non-metro locations. Courier delays and operational issues can occasionally push this out.

Where the courier supports it, yes, at additional charge. Express is typically 48 to 72 hours but cannot be guaranteed. Message me on WhatsApp at 91-9944952710 before ordering if you need a piece by a particular date.

Prepaid orders above ₹999 ship free within India. Below ₹999 there is a ₹100 shipping charge.

You will get an email with a tracking number and a live tracking link as soon as your order ships, plus WhatsApp updates. Please give a valid email address and a WhatsApp-enabled number at checkout so nothing is delayed.

Shipments go through Shiprocket using couriers including DTDC, Delhivery and BlueDart, depending on your pincode. The courier name comes with your tracking details.

Delivery is attempted three times, so a missed first attempt is not a problem. The courier may also call you if there is anything unclear about the address.

Not through the website — checkout is set up for delivery within India only. I have sent pieces abroad on request through a dedicated courier partner, arranged individually. If you are outside India and want something, email theyarnartisanstore@gmail.com or message me on WhatsApp at 91-9944952710 and we will work out the courier, the cost and the timeline for your order. Any customs duties in the destination country are the customer's responsibility.

The website uses the CCAvenue payment gateway, which supports debit cards, credit cards, net banking, UPI, GPay, PayTM and wallets.

Yes, within India, on orders up to ₹3,999, with a ₹100 cash-handling charge added at checkout. Orders above ₹3,999 are prepaid. COD is not available on customized orders, which are always prepaid. I will call you to confirm before a COD order ships.

Your money is safe — it will either reach me or return to you. Check your account for the next ten minutes; if the amount has not been reversed, send me a WhatsApp message on 91-9944952710 with the transaction details, your name and the email address you used. I will check and come back to you within 24 hours.

No. Every charge is shown before you pay.

Non-customized pieces bought exactly as shown on the website can be returned. Message me on WhatsApp at 91-9944952710 within 48 hours of receiving your order to start the process. Customized and made-to-order pieces cannot be returned.

Message me on WhatsApp at 91-9944952710 within 48 hours of delivery, with photographs of the piece and the reason for the return. I will process the request within 24 hours.

If the piece arrived damaged, I do. If you are returning it for any other reason, you do. Either way the piece must come back in its original condition with the original packaging, invoice and any freebies included.

Once the returned piece reaches me and passes a quality check, I issue a Refund-Code within 48 hours by email and WhatsApp. It is valued at your order value less 5% transaction charges and can be used on a future order. A return refund is issued as a Refund-Code, not as cash.

Yes. If you bought two pieces and want to return one, that is fine. The same conditions apply to the piece being returned.

Message me immediately on WhatsApp at 91-9944952710 and keep the piece and packaging safe. An unboxing video is needed for a transit damage claim. Once the damaged piece is returned and the claim checks out, you can choose the same piece again or a different piece of the same value.

There is no general exchange programme. Replacement applies to genuine transit damage. If you are unsure about colour or styling before buying, message me on WhatsApp at 91-9944952710 and I will help you choose.

Prepaid orders can be cancelled before they ship — message me on WhatsApp at 91-9944952710 within 24 hours of placing the order. Once shipped, an order cannot be cancelled and the return policy applies. Customized orders cannot be cancelled. If you choose a Refund-Code you receive the full order value; a monetary refund to your original payment method carries a 5% payment gateway deduction.

Not at present. Between running the store and everything else, there is no time for teaching right now.

I am a jewellery brand rather than a materials supplier, so I do not stock threads for sale. That said, people ask often enough that if you need something specific, message me on WhatsApp at 91-9944952710 and I will see whether I can help you source it.

From vendors I have found and worked with over many years, online and offline. I would rather not share those details.