Shipping Policies

The Yarn Artisan Store is your go-to store for handmade macramé jewellery. We have partnered with best shipping and logistics services to ensure that your products are handled professionally and delivered on time. 

 

ORDER DISPATCH

At the Yarn Artisan Store, orders are usually processed and dispatched within 24 hours - 3 working days. Shipping is done through different couriers like DTDC, Delhivery, Ecart, and Xpressbees depending on the service availability of the courier. All orders are shipped through Shiprocket and once orders are shipped, you will receive an email with tracking details. You will also receive regular updates and tracking through Whatsapp to the number which you provided during order placement. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.

 

CUSTOMIZED ORDERS

For orders that require product customization (like change in colour, beads etc.), order dispatch can take up to 5 working days depending on the type of product (bracelets, earrings, or necklace sets). I will be in touch with you via WhatsApp on a regular basis during this time and will be providing daily updates on the work done so that you can see your jewellery come to life.

 

ORDER TRACKING

Upon dispatch of your order, we will send you an email with Tracking URL and AWB number. You can use the tracking URL to live track your order. You will also receive regular updates on Whatsapp on the number which you provided during order placement.

 

ORDER DELIVERY

Our logistics partner usually delivers the shipment in 2-3 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. However, in case of any unforeseen circumstances or rare operational issues, there might be a delay in delivering your order. Kindly track your order with the details provided over your registered email ID and Whatsapp number.

 

SHIPPING CHARGES 

The Yarn Artisan Store offers free shipping for all prepaid orders over ₹999 within India. For orders with value less than ₹999, a shipping charge of ₹100 will be added to your order total.

 

Cash on Delivery (COD) CHARGES

The Yarn Artisan Store offers COD payments for all orders up to ₹2000 within India. Cash-handling charge of ₹100 is applicable for all COD orders and this will be added at the time of checkout. Orders over this value have to be pre-paid.