- Keep away from moisture and harsh chemicals

- Store in an airtight container to extend life.

The Yarn Artisan Store is your go-to store for handmade macramé jewellery. We have partnered with best shipping and logistics services to ensure that your products are handled professionally and delivered on time.

​ORDER DISPATCH

At the Yarn Artisan Store, orders are usually processed and dispatched within 3 working days. You will be intimated via email about the tracking details of your order once your order is shipped. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.

​CUSTOMIZED ORDERS

For orders that require product customization (like change in colour, beads etc.), order dispatch can take up to 5 working days depending on the type of product (bracelets, earrings, or necklace sets). I will be in touch with you via WhatsApp on a regular basis during this time and will be providing daily updates on the work done so that you can see your jewellery come to life.

​ORDER TRACKING

Upon dispatch of your order, we will send you an email with Tracking URL and AWB number. You can use the tracking URL to live track your order.

​ORDER DELIVERY

Our logistics partner usually delivers the shipment in 2-3 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. However, in case of any unforeseen circumstances or rare operational issues, there might be a delay in delivering your order. Kindly track your order with the details provided over your registered email ID.

​SHIPPING CHARGES

The Yarn Artisan Store offers free shipping for all prepaid orders within India. Shipping charges/Cash-handling charge of ₹100 is applicable for all COD orders within India.

The Yarn Artisan Store is your go-to store for handmade macramé earrings necklaces bracelets. The following are the store cancellation, returns, and refund policies.

​ORDER CANCELLATION

You may choose to cancel an order within 24 hours of order confirmation by contacting me at 9930351384 via WhatsApp. A refund of your total order amount minus payment gateway charges (5% of total order value) will be initiated within 24 hours of receipt of the WhatsApp message.

POLICY FOR CUSTOMIZED ORDERS

I DO NOT take returns/cancellations/refunds for customized orders and made-to-order items (orders with products that have been altered in any way (size, color, type, and nature of raw materials, etc.). A lot of creator-customer (me and you) discussion goes on before I make such orders and so it is taken for granted that both parties are in approval. Also customized orders ARE by default pre-paid orders and NO COD will be available for these orders.

​​PRODUCT RETURNS AND REFUNDS

ONLY for non-customized items (products purchased exactly as they are in the website without any changes or alterations needed), in the rare occasion that your purchase does not satisfy you, I gladly take returns as long as it is initiated within 7 days from the date of receiving your purchase. YOU are responsible for shipping the product back to me in the original packaging and unused condition. Once the package is received and quality check is performed, you will receive a store coupon code for the order value minus payment gateway charges (5% of total order value) and product damage charges, if any.